Knock

Terms of Use

Version 2026-11-14 · Effective November 14, 2026

THESE TERMS OF USE (these “Terms”) constitute a legally binding agreement between you (“you” or “User”) and Knock, operated by ScutiW AI and ScutiW Superintelligence (collectively, together with their affiliates, “Knock,” “we,” “us,” or “our”). Software used in connection with the Platform is licensed by Astro Arpanet LLC. These Terms govern access to and use of the Knock websites, applications, and related services (the “Platform”).

BY CREATING AN ACCOUNT, SUBMITTING A BOOKING, APPLYING AS A PARTNER, CLICKING AN ACCEPTANCE CONTROL, OR OTHERWISE ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS, THE PRIVACY POLICY, AND THE PRICING POLICY. IF YOU DO NOT AGREE, YOU SHALL NOT ACCESS OR USE THE PLATFORM. If you accept these Terms on behalf of an entity, you represent and warrant that you have authority to bind that entity, and “you” includes that entity.

1. Definitions

“Customer” means a User who requests or pays for a cleaning visit through the Platform. “Partner” means an independent cleaning provider who applies to, and is authorized to, fulfill visits through the Platform. “Booking” means a Customer’s request for a one-time visit on a specified date and time window at a specified address. “Job” means a Booking that has been paid or otherwise confirmed for fulfillment. “Payout Hold Period” means the period of 72 hours following completion of a Job during which Partner compensation is held pending review as described herein. “Happiness Guarantee” means the limited contractual service-recovery process described in Section 10. “Pricing Policy” means the published schedule of Customer totals, marketplace fees, and cancellation charges posted at /pricing-policy, as in effect at the time of payment. Capitalized terms not defined in a particular section have the meaning given in these Terms. “Including” means “including without limitation.”

2. Nature of the Platform; no service-provider relationship

The Platform is an online marketplace that facilitates (a) Customer requests for cleaning visits, (b) payment by Customers to Knock in respect of those visits, and (c) the opportunity for Partners to receive and fulfill those visits. Knock provides booking, payment facilitation, and related marketplace functions only. Knock does not itself perform cleaning services.

YOU ACKNOWLEDGE AND AGREE THAT: (A) KNOCK IS NOT A CLEANING COMPANY AND DOES NOT ITSELF PERFORM CLEANING SERVICES, ENTER PREMISES, OR SUPERVISE ON-SITE WORK; (B) CLEANING SERVICES ARE PERFORMED SOLELY BY THE PARTNER CONFIRMED FOR THE JOB; (C) THE CONTRACT FOR ON-SITE WORK IS BETWEEN THE CUSTOMER AND THAT PARTNER; AND (D) KNOCK IS NOT A PARTY TO THAT ON-SITE CONTRACT EXCEPT AS A BOOKING AND PAYMENT FACILITATOR.

Without limiting the foregoing, Knock is not an employer of Partners, a staffing agency, a joint venturer, an insurer, or a guarantor of Partner performance. Tools made available on the Platform—including matching, listed or quoted pricing, messaging, identity-screening status, insurance indicators, and payment processing—are marketplace functions only. They do not create an employment, agency, franchise, or joint-venture relationship, and they do not constitute a warranty of quality, timing, licensing, insurance coverage, consumer-report results, or suitability of any Partner or Job. Knock may, in its sole discretion, decline, cancel, or reassign a Booking as a marketplace operator and without becoming the service provider.

3. Independent-contractor status of Partners

Each Partner is and shall remain an independent contractor and not an employee, agent, representative, franchisee, or joint venturer of Knock. Knock does not have the right to control, and does not control, the manner or means by which a Partner performs cleaning services. Without limitation: (a) Partners have the right to accept or decline any Job; (b) Partners furnish their own equipment, supplies, and transportation; (c) Partners may engage lawful personnel at their own expense and liability; (d) Partners may perform similar services for third parties, including competitors of Knock; and (e) Knock does not provide Partners with a work schedule except the window associated with a Job the Partner has accepted. Nothing in these Terms entitles a Partner to employee benefits, unemployment compensation from Knock, or workers’ compensation coverage from Knock.

Partners are solely responsible for all taxes, licenses, insurance, workers’ compensation (where required by law), and compliance with law applicable to their work. Partners who receive Jobs shall also accept the Partner Agreement. In the event of conflict between these Terms and the Partner Agreement with respect to Partner-specific obligations, the Partner Agreement controls as to that Partner.

4. Eligibility; accounts; electronic contracting

The Platform is offered only to individuals who are at least eighteen (18) years of age and who have legal capacity to enter a binding contract. You represent and warrant that information you provide is accurate and complete, and you shall keep it current.

Customers may submit a Booking as a guest or through an account. Guest Bookings are accessed by means of the confirmation issued at Booking and, if you later register, through My bookings. You are responsible for all activity under your credentials and for safeguarding access to confirmation communications. Knock may refuse, suspend, or terminate access where it reasonably believes there is fraud, a violation of these Terms, legal or safety risk, or prolonged inactivity.

You consent to transact electronically. Electronic records, checkboxes, click-through acceptances, and notices provided through the Platform or to the contact information associated with your Booking or account satisfy any legal requirement that an agreement, record, or notice be in writing, including under the Electronic Signatures in Global and National Commerce Act and the Florida Electronic Signature Act of 1996, as applicable.

5. Service area

Knock operates as a national marketplace. Bookings are presently accepted in Florida. Knock may expand, limit, or discontinue service in any geographic area in its sole discretion. Knock may decline a request outside an active service area. Availability of Partners in any locality is not guaranteed.

6. Bookings; Customer obligations

A Booking is a request for a one-time visit. You represent and warrant that you are authorized to grant access to the designated premises and that the premises is reasonably safe and suitable for the requested service. You are responsible for pets, access instructions, parking, and other conditions that may affect performance.

You shall not solicit or make payment for a Knock Job outside the Platform, and you shall not request unlawful, hazardous, or out-of-scope work. Published service descriptions are general. The scope of a particular Job is as set forth at Booking and in any written confirmation.

If Knock is unable to confirm a Partner for a paid time window, Knock shall refund the Customer in full to the original payment method. Confirmation of a Booking does not guarantee that a particular individual will attend if a substitute is offered as provided in these Terms.

7. Partner performance; insurance; screening

Partners shall be at least eighteen (18) years of age, upload government photograph identification as required by Knock, and maintain any license required for cleaning at the Job location. Consumer-report screening is optional. Knock may treat an accepted certificate of insurance on file as an alternative to a completed consumer report, as described in the Partner Agreement. Commercial Jobs require commercial general liability insurance of not less than $1,000,000 and a current certificate of insurance. Residential Jobs do not require a certificate of insurance unless the Partner uses a certificate as that alternative to consumer-report screening.

Knock may obtain consumer reports for independent-contractor screening when the Partner affirmatively authorizes screening, as disclosed in the stand-alone Consumer report disclosure, at optional application consent, in the Partner Agreement, and in the partner portal before Checkr is started. Reports may be obtained through Checkr, Inc. or another consumer reporting agency Knock designates. This screening is for independent-contractor marketplace participation, not employment. If information in a report may lead to an adverse decision (including limiting your ability to go online or accept Jobs), Knock will provide a pre-adverse action notice, a copy of the report, and a summary of your rights under the Fair Credit Reporting Act before acting, and an adverse-action notice if the decision is made. When a consumer report is obtained, Knock may deduct a one-time screening fee of twenty-nine dollars and ninety-nine cents ($29.99) plus applicable tax from the Partner’s first completed payout. Requiring identification, a certificate of insurance, or a consumer report does not make Knock the employer, supervisor, or insurer of the Partner.

Customers may see indicators that a Partner has passed consumer-report screening or carries accepted insurance on file. Those indicators reflect Knock’s records and policies at the time of display; they are not a guarantee of future conduct, and Knock does not warrant that any particular Partner is suitable for your premises.

PARTNERS ARE SOLELY LIABLE FOR ON-SITE WORK AND FOR PROPERTY DAMAGE, BODILY INJURY, THEFT CLAIMS, AND TAX OBLIGATIONS ARISING FROM JOBS THEY ACCEPT, EXCEPT TO THE EXTENT THE LAW DOES NOT PERMIT THAT ALLOCATION. KNOCK DOES NOT INSURE PARTNERS OR CUSTOMERS FOR THOSE EVENTS AND DOES NOT CARRY THE PARTNER’S GENERAL LIABILITY.

8. Fees; published pricing; Payout Hold Period

Customers pay Knock at Booking. The listed Job total is the amount charged. Card processing is included in that total. Knock does not impose a separate processing surcharge at checkout and does not bill additional hourly amounts after the visit for work within the booked scope. Each visit is a discrete, one-time Booking. Knock does not sell auto-renewing weekly plans. Gratuities are optional and not required.

Amounts charged to Customers, marketplace fees retained by Knock, Partner compensation percentages, the duration of the Payout Hold Period, and cancellation charges are as set forth in the Pricing Policy as published on the Platform at the time of payment, which is incorporated herein by reference. Knock does not negotiate unpublished rates at checkout except pursuant to a quoted Job accepted by the Customer prior to payment.

Payments are processed by Stripe, an independent payment processor. Knock is not a bank or money transmitter. Knock may retain a marketplace booking fee equal to 15 percent of the Job total when remitting compensation to Partners. Partner compensation is further described in the Partner Agreement.

Partner compensation for a completed Job is subject to the Payout Hold Period of 72 hours after completion, except that the hold shall continue while a Customer report, reclean, or refund under the Happiness Guarantee remains open. Refunds issued under these Terms or the Pricing Policy shall be made to the original payment method. Knock does not issue store credit in lieu of a refund to the original payment method. Knock shall not be liable for processor outages, declines, or transfer delays except as provided in that processor’s terms.

9. Changes and cancellations

A Customer may change the booked date or time window without additional charge if the then-scheduled appointment is more than 24 hours away and the Partner has not indicated that the Partner is traveling to the Job.

Cancellation charges are as set forth in the Pricing Policy, presently as follows:

  • Unpaid request: no charge.
  • Paid, Partner not confirmed, within twenty-four (24) hours of payment: full refund.
  • Paid, Partner not confirmed, after twenty-four (24) hours: a cancellation fee of fifteen percent (15%) of the Job total; the remainder refunded.
  • Partner confirmed or traveling to the Job: a cancellation fee of thirty percent (30%).
  • Cleaning in progress: Customer self-service cancellation is not available. Quality complaints are handled under the Happiness Guarantee.

Cancellation does not create a replacement Booking. A subsequent Booking is a new transaction. If a confirmed Partner does not indicate that the Partner is traveling to the Job by the end of the booked window, the Customer may elect a full refund to the original payment method or a new time at no cancellation fee on the original Job. If a confirmed Partner cannot complete the visit, Knock may, as a convenience and without becoming the service provider, offer a substitute Partner for the same date and window. Knock shall not change an appointment without the Customer’s action.

10. Happiness Guarantee (limited service recovery; not insurance)

If a Customer reports a quality concern in good faith within the Payout Hold Period, then, subject to this Section 10:

(a) Knock shall first use commercially reasonable efforts to arrange a reclean at no additional charge to the Customer, funded from amounts Knock continues to hold in respect of that Job;

(b) the original Partner may return to perform the reclean in order to preserve compensation for that Job; if the original Partner does not return, Knock may, as a convenience, assign another Partner to be compensated from the same held funds; and

(c) if the Customer declines a reclean, or a reclean remains unsatisfactory in Knock’s reasonable determination, Knock shall refund the Customer to the original payment method, and Partner compensation for that Job shall not be released.

Partner compensation shall not be released while a reclean or report remains open. THE HAPPINESS GUARANTEE IS A LIMITED CONTRACTUAL SERVICE-RECOVERY PROCESS APPLICABLE TO THE BOOKING. IT IS NOT AN INSURANCE POLICY, NOT A WARRANTY OF THE PARTNER’S WORK, NOT A GUARANTEE OF RESULTS, AND NOT AN ASSUMPTION BY KNOCK OF LIABILITY FOR DAMAGE, THEFT, OR INJURY. THOSE RISKS REMAIN WITH THE PARTNER UNDER THE PARTNER’S OWN COVERAGE EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE. Knock may modify or discontinue this process upon notice posted on the Platform.

11. Communications

Knock may send transactional notices concerning Bookings, payments, visits, and account security by electronic mail. Optional short-message service (SMS) notices are sent only if you consent. Message and data rates may apply. Frequency varies. You may reply STOP to withdraw SMS consent or HELP for assistance. Consent to SMS is not a condition of Booking. You agree that notices delivered through the Platform, by electronic mail, or to the contact information on your Booking or account satisfy any requirement that communications be in writing.

Customer support is available Monday–Friday, 9:00 AM–6:00 PM Eastern through the Booking and in-Platform support tools. Knock targets a response within one (1) business day, and treats a report made while a cleaning is in progress as same-day. Knock does not maintain a public customer telephone line. Communications from support concerning a Booking are not an admission that Knock performed the cleaning. Listed prices may be displayed for ordinary office and retail Jobs; larger or unfinished sites are quoted before payment. Where a quote is required, Knock targets a response within 24 hours on business days.

12. Acceptable use

You shall not:

  • use the Platform for any unlawful purpose or in violation of these Terms;
  • misrepresent your identity, a Booking, an assignment, or a payment;
  • interfere with the Platform, attempt unauthorized access, or circumvent access controls;
  • copy, scrape, harvest, or reverse engineer the Platform except as permitted by law;
  • request or accept payment for a Knock Job outside the Platform;
  • harass, threaten, or unlawfully discriminate against other Users; or
  • upload content that is unlawful, infringing, or harmful.

Knock may remove content, cancel Jobs, withhold compensation that is the subject of a good-faith dispute, and suspend or terminate access as reasonably necessary to protect Users, the Platform, or legal compliance.

13. Intellectual property

The Platform, including text, graphics, marks, and software, is owned by Knock or its licensors and is protected by applicable intellectual-property laws. Knock grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for its intended purpose in accordance with these Terms. You shall not copy, modify, or create derivative works of the Platform except as expressly permitted. Feedback you submit may be used by Knock without restriction or compensation.

14. Third-party services

Booking, payment processing, payouts, electronic mail, hosting, and consumer reporting may be provided by independent third parties, including Stripe and Checkr. Those parties have their own terms. Knock’s liability for their acts or omissions is limited as set forth in Section 16, except where applicable law does not permit that limitation.

15. Disclaimers

THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KNOCK DOES NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION. KNOCK DOES NOT WARRANT ANY PARTNER’S WORKMANSHIP, TIMELINESS, LICENSING, INSURANCE, OR CONSUMER-REPORT STATUS. YOU USE THE PLATFORM AND DEAL WITH OTHER USERS AT YOUR OWN RISK, EXCEPT WHERE APPLICABLE LAW DOES NOT PERMIT THAT ALLOCATION.

16. Limitation of liability; release

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCK, ITS OPERATORS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ON-SITE CLEANING OR FOR ANY ACT OR OMISSION OF A PARTNER OR CUSTOMER, INCLUDING PROPERTY DAMAGE, THEFT, BODILY INJURY, MISSED APPOINTMENTS, AND DISPUTES BETWEEN USERS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF THE PLATFORM OR ANY SERVICE PERFORMED BY A PARTNER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCK’S AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE PLATFORM (INCLUDING BOOKING AND PAYMENT FACILITATION) SHALL NOT EXCEED THE GREATER OF (A) THE MARKETPLACE FEE KNOCK RETAINED ON THE JOB GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100).

You hereby release Knock, its operators, licensors, and affiliates from claims arising out of on-site work or other Users’ conduct, to the fullest extent permitted by law. The foregoing limitations do not apply to liability for death or personal injury caused by Knock’s own negligence, for fraud, or for other liability that cannot be limited under applicable law. If a jurisdiction does not allow certain limitations, Knock’s liability is limited to the fullest extent permitted in that jurisdiction. Nothing in these Terms constitutes Knock as an insurer of a Partner’s on-site work.

17. Indemnification

You shall defend, indemnify, and hold harmless Knock, its operators, licensors, and affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform; (b) your breach of these Terms; (c) your relationship with another User; or (d) property damage or bodily injury occurring during a Job you booked or performed, except to the extent caused by Knock’s gross negligence or willful misconduct where such limitation is not permitted.

18. Disputes between Users

Disputes between Customers and Partners are primarily between those parties. Knock may, but is not obligated to, provide messaging, Happiness Guarantee handling, or support as a convenience, and has no duty to mediate or resolve User-to-User disputes except as required by law or a separate written agreement.

19. Term; suspension; modification

These Terms remain in effect while you use the Platform. You may discontinue use at any time. Knock may suspend or terminate access for violation of these Terms, suspected fraud, legal or safety risk, or prolonged inactivity. Sections that by their nature should survive (including payment, disclaimers, limitations of liability, indemnification, and governing law) shall survive.

Knock may modify the Platform or these Terms. Updated Terms will be posted with a revised effective date. Your continued use after the effective date constitutes acceptance. If you do not agree, you shall discontinue use.

20. Governing law; venue; class-action and jury waivers

These Terms are governed by the laws of the State of Florida, United States of America, without regard to conflict-of-law principles, except to the extent mandatory consumer protections of your jurisdiction apply. Subject to those protections, the state and federal courts located in Florida shall have exclusive jurisdiction over disputes between you and Knock arising out of the Platform, and you consent to personal jurisdiction and venue in those courts.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND KNOCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim shall be severed and may proceed in court, and the remainder of these Terms shall continue in effect.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND KNOCK WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF THESE TERMS OR THE PLATFORM.

21. Notices

Notices to Knock in connection with these Terms shall be submitted through the Contact form or through in-Platform support on a Booking or account. Notices to you may be provided through the Platform or to the electronic-mail address associated with your Booking or account, and shall be deemed given when sent. Knock does not designate a public electronic-mail address for legal notices.

22. General provisions

These Terms, the Privacy Policy, the Pricing Policy, and (as to Partners) the Partner Agreement constitute the entire agreement between you and Knock concerning the Platform and supersede all prior or contemporaneous understandings on that subject. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid, or if modification is not possible, severed, and the remaining provisions shall continue in full force. Knock’s failure to enforce a provision is not a waiver. You may not assign these Terms without Knock’s prior written consent. Knock may assign these Terms in connection with a reorganization, financing, or transfer of the Platform. There are no third-party beneficiaries of these Terms except Knock’s operators, licensors, and affiliates as indemnified or released parties. Headings are for convenience only and do not affect interpretation. Knock shall not be liable for delay or failure caused by circumstances beyond its reasonable control. These Terms shall be construed without regard to any presumption or rule requiring construction against the drafter.