Knock

Partner Agreement

Version 2026-11-14 · Effective November 14, 2026 · Initial service market: Florida

This Partner Agreement (this “Agreement”) is a legally binding independent-contractor agreement between you (“Partner,” “you,” or “your”) and Knock. In consideration of the mutual covenants herein and of the opportunity to receive Jobs through the Platform, and intending to be legally bound, the parties agree as follows. By submitting an application and accepting this Agreement, you agree to be bound by this Agreement, the Terms of Use, the Privacy Policy, and the Pricing Policy. If you accept on behalf of an entity, you represent and warrant that you have authority to bind that entity. Capitalized terms not defined herein have the meaning set forth in the Terms. In the event of conflict between this Agreement and the Terms with respect to Partner-specific obligations, this Agreement controls as to those obligations.

1. Independent-contractor relationship

You are and shall remain an independent contractor. You are not an employee, agent, representative, franchisee, or joint venturer of Knock. Knock does not have the right to control, and does not control, the manner or means by which you perform cleaning services. Without limitation: (a) you have the right to accept or decline any Job; (b) you furnish your own equipment, supplies, and transportation; (c) you may engage lawful personnel at your own expense and liability; (d) you may provide similar services to third parties, including competitors of Knock; and (e) Knock does not provide you with a work schedule except the window associated with a Job you have accepted. Nothing in this Agreement creates an employment relationship or entitles you to employee benefits, unemployment compensation from Knock, or workers’ compensation coverage from Knock.

Knock provides booking and payment-facilitation services only. You are solely responsible for all taxes, withholdings, and filings arising from amounts you receive. Knock may issue Form 1099 as required based on your tax profile and payout activity. You shall provide accurate legal name, entity type, and tax-identification information and shall promptly update Knock upon any change.

2. Engagement for Jobs

When you accept a Job through the Platform, you agree to perform the described cleaning in a professional manner, on the booked date and window, at the stated address, in accordance with applicable law and this Agreement. You may decline Jobs. You shall not request or accept payment for a Knock Job outside the Platform, change a Customer’s date or window except through Knock, or misrepresent assignment, arrival, or completion.

3. Equipment and supplies

You shall furnish, at your own expense, all equipment, supplies, transportation, and personnel reasonably necessary to perform Jobs you accept, except to the extent a Customer has specified otherwise in writing at Booking. Knock does not provide tools, vehicles, or uniforms, and does not reimburse business expenses except as expressly stated in a written instrument signed by Knock.

4. Identity, insurance, and screening

You represent that you are at least eighteen (18) years of age. You shall upload a government photograph identification document before going online. Consumer-report screening is optional. Knock may treat an accepted certificate of insurance on file as an alternative to a completed consumer report for purposes of going to a Job. Residential Jobs do not require a certificate of insurance unless you use it as that alternative. Commercial Jobs require commercial general liability insurance of not less than $1,000,000 and a current certificate in the Partner portal. Knock may require that it be named as certificate holder and, where your broker can add the endorsement, as additional insured.

If you have employees, you shall carry workers’ compensation insurance as required by applicable state law and upload the certificate. YOU ARE SOLELY LIABLE FOR ON-SITE WORK AND FOR PROPERTY DAMAGE AND BODILY INJURY ARISING FROM JOBS YOU ACCEPT. KNOCK DOES NOT INSURE YOUR ON-SITE WORK AND DOES NOT CARRY YOUR GENERAL LIABILITY.

When a consumer report is obtained, Knock may deduct a one-time screening fee of twenty-nine dollars and ninety-nine cents ($29.99) plus applicable tax from your first completed payout, as you authorize at application.

5. Fair Credit Reporting Act

The full Consumer report disclosure is provided as a stand-alone notice and is incorporated here by reference.

Knock may obtain one or more consumer reports about you from a consumer reporting agency, including Checkr, Inc., for the purpose of evaluating you for independent-contractor engagement in connection with marketplace Jobs. This disclosure is provided as a stand-alone document pursuant to the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq., and is not an application for employment. If information in a consumer report may be used in a decision adverse to you (including that you may not go online or that an assignment may be withdrawn), Knock shall, before taking such action, provide a pre-adverse action notice, a copy of the report, and a summary of your rights under the FCRA, and shall thereafter provide an adverse-action notice if the decision is made.

You authorize Knock and its consumer reporting agency to obtain consumer reports only when you affirmatively consent (for example, by checking the optional authorization at application or before starting Checkr in the partner portal). Authorization covers screening at that time, periodically while you remain a Partner if you remain in the screening program, and in connection with particular assignments, in each case as permitted by law. You may request a copy of any report that is used. This Agreement is not an application for employment.

6. Licenses

Partner shall hold, or obtain before going online, every municipal or county business license required for janitorial or residential cleaning in the ZIP codes Partner serves, including in Florida. Knock does not issue licenses. License obligations are those imposed by the applicable city or county of the Job.

7. Compensation; Payout Hold Period

  • Customers pay Knock at Booking. Knock retains 15% of the Job total as a marketplace booking fee.
  • You earn 85% of the Job total after you complete the work.
  • Compensation is subject to a Payout Hold Period of 72 hours after completion. If the Customer requests a reclean or a report remains open, the hold continues until that matter is resolved or a refund is issued.
  • If this is your first completed paid Job and Knock obtained a consumer report, $29.99 plus applicable tax may be deducted from that payout. Subsequent Jobs have no screening fee. An accepted COI is an alternative to Checkr.
  • You shall complete payout setup in the Partner portal (depository account and tax profile). You shall not transmit bank-account numbers by electronic mail.
  • Thereafter, remittances are made through the payment processor to the connected account, typically within several business days after release of the hold.

Knock retains 15 percent of the Job total as a marketplace booking fee. You earn 85 percent after completion, subject to the Payout Hold Period of 72 hours, except that the hold shall continue while a Customer report, reclean, or refund remains open. You shall not receive payouts until payout setup is complete. You shall not transmit bank-account numbers by electronic mail. Remittances are made through the payment processor to the payout account you connect. The Pricing Policy, as published at the time of the Customer’s payment, is the exclusive statement of marketplace percentages and the duration of the Payout Hold Period applicable to that Job.

8. Happiness Guarantee

If a Customer reports a quality concern within the Payout Hold Period, Knock shall first arrange a reclean from funds it continues to hold. You may return in order to preserve the payout for that Job; if you do not return, another Partner may be compensated from the same held funds. If the Customer declines a reclean or the reclean remains unsatisfactory, Knock shall refund the Customer and you shall not be paid for that Job. That process is a limited contractual service-recovery mechanism applicable to the Booking. It is not an insurance policy, not a warranty of your work, and does not replace your liability coverage.

9. Confidentiality; Customer information

You shall use Customer contact information, addresses, access instructions, and other Personal Information solely to perform the Job for which they were disclosed, and shall not retain, copy, or use such information for independent solicitation, marketing, or any other purpose. Upon completion or withdrawal of a Job, you shall cease using such information except as required to comply with law or to resolve a dispute arising from that Job.

10. Conduct; suspension

You shall treat Customers and their premises with reasonable care, follow access instructions, and refrain from harassment or unlawful discrimination. Knock may suspend or deactivate your access, and may withdraw a Job, in the event of no-show, off-Platform payment solicitation, misrepresentation, incomplete or failed screening, or other material breach.

11. Indemnification; limitation of liability

You shall defend, indemnify, and hold harmless Knock and its operators, licensors, and affiliates from and against claims arising out of your on-site work, your personnel, your breach of this Agreement, or your violation of law, except to the extent caused by Knock’s gross negligence or willful misconduct where that limitation is not permitted. The limitation of liability in the Terms applies to this Agreement.

12. Term; termination

This Agreement commences upon your acceptance and continues until terminated by you or by Knock. Either party may terminate this Agreement at any time, with or without cause, by discontinuing use or by deactivating access, as applicable. Termination does not affect compensation earned on Jobs completed prior to termination, subject to the Payout Hold Period and the Happiness Guarantee. Sections that by their nature should survive (including compensation for completed Jobs, confidentiality, indemnification, screening authorizations previously given, and governing law) shall survive.

13. Notices; assignment; governing law; entire agreement

Notices under this Agreement shall be provided as set forth in the Terms. You may not assign this Agreement without Knock’s prior written consent. This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where mandatory law at the Job location applies to your on-site work. Exclusive venue for disputes with Knock under this Agreement is the state and federal courts located in Florida, subject to those mandatory protections. The class-action and jury waivers in the Terms apply to this Agreement.

This Agreement, together with the Terms, Privacy Policy, and Pricing Policy, constitutes the entire agreement between you and Knock concerning Partner engagement and supersedes all prior or contemporaneous understandings on that subject. Electronic acceptance, including a checkbox at application, constitutes your signature. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remainder shall continue in full force.