Pricing Policy
This Pricing Policy (this “Policy”) is the published schedule of Customer totals, marketplace fees, and cancellation charges for the Platform (version 2026-11-13). This Policy is incorporated into the Terms of Use. Partner compensation is further described in the Partner Agreement. In the event of conflict between this Policy and the Terms solely with respect to a stated fee amount, this Policy controls as to that amount. Capitalized terms not defined herein have the meaning set forth in the Terms. Except as otherwise provided herein, this Policy is the exclusive statement of the amounts applicable to a Booking.
1. Customer total
The following apply to amounts charged to Customers:
- The listed Job total is the amount charged.
- Card-processing costs are included in that total. Knock does not add a separate processing surcharge at checkout.
- Knock does not bill additional hourly amounts after the visit for work within the booked scope.
- Each visit is a discrete, one-time Booking. Knock does not sell auto-renewing weekly plans.
- All amounts are denominated in United States dollars.
Ordinary office and retail Jobs may display a listed price. Larger or unfinished sites are quoted before payment. No charge is assessed until the Customer accepts a quote or listed total and tenders payment. Knock does not negotiate unpublished rates at checkout except pursuant to a quoted Job accepted by the Customer prior to payment.
2. Marketplace fee; Partner compensation; Payout Hold Period
Customers pay Knock. Knock retains 15 percent of the Job total as a marketplace booking fee. Partners earn 85 percent after completion, subject to the Payout Hold Period of 72 hours, except that the hold shall continue while a Customer report, reclean, or refund remains open. A one-time screening deduction may apply to a Partner’s first completed payout as provided in the Partner Agreement.
3. Change of time
A Customer may change the booked date or time window without additional charge if the then-scheduled appointment is more than 24 hours away and the Partner has not indicated that the Partner is traveling to the Job. A change inside that window, or after the Partner is traveling to the Job, requires cancellation of the existing Booking and a new Booking.
4. Cancellation
- Unpaid request: no charge.
- Paid, Partner not confirmed, within twenty-four (24) hours of payment: full refund to the original payment method.
- Paid, Partner not confirmed, after twenty-four (24) hours: a cancellation fee of fifteen percent (15%) of the Job total; the remainder refunded.
- Partner confirmed or traveling to the Job: a cancellation fee of thirty percent (30%) of the Job total.
- Cleaning in progress: Customer self-service cancellation is not available; quality complaints are handled under the Happiness Guarantee.
Refunds shall be made to the original payment method. Knock does not issue store credit in lieu of a refund to the original payment method. If Knock is unable to confirm a Partner for a paid time window, the Customer shall receive a full refund to the original payment method.
5. Happiness Guarantee
Quality complaints reported within the Payout Hold Period are handled under Section 10 of the Terms: Knock shall first arrange a reclean from held funds, and thereafter shall refund the original payment method if a reclean is declined or remains unsatisfactory. That process is a limited contractual service-recovery mechanism applicable to the Booking. It is not an insurance policy, not a warranty of the Partner’s work, and not an assumption by Knock of liability for damage, theft, or injury.
6. Modifications
Knock may revise this Policy. The version in effect at the time of payment applies to that Booking, except where a change is required by applicable law.