Privacy Policy

Version 2026-11-13 · Effective November 14, 2026

This Privacy Policy (this “Policy”) describes the practices of Knock, operated by ScutiW AI and ScutiW Superintelligence (collectively, “Knock,” “we,” “us,” or “our”), with respect to Personal Information collected in connection with the Knock websites, applications, and related services (the “Platform”). This Policy is incorporated into the Terms of Use. Capitalized terms not defined herein have the meaning set forth in the Terms.

Knock operates an online marketplace for booking and payment in connection with cleaning visits performed by independent providers (“Partners”). This Policy is not a warranty of security. Liability arising from use of the Platform is governed by the Terms. Except as required by applicable law, Knock is not responsible for a Partner’s independent use of information the Partner receives in order to complete a visit.

By accessing or using the Platform, you acknowledge this Policy. If you do not agree, you shall not use the Platform.

1. Scope

This Policy applies to Personal Information processed by Knock as operator of the Platform, including information relating to Customers, guests who submit a Booking without an account, Partners, and visitors. This Policy does not apply to websites of third parties or to a Partner’s own records except to the extent applicable law imposes obligations on Knock.

“Personal Information” means information that identifies, relates to, or could reasonably be linked with an identified or identifiable individual, as defined under applicable law.

2. Categories of Personal Information collected

Knock collects the following categories of Personal Information:

Identifiers, including name, email address, telephone number, postal or Job address, ZIP code, and account credentials.
Commercial and Booking information, including service type, schedule, access notes, messages concerning a Job, photographs submitted in connection with a visit, and support requests.
Partner professional and compliance information, including business name, legal name, entity type, tax profile (including Social Security number or employer identification number as provided), government identification images, certificates of insurance, license acknowledgments, screening status, and payout-account identifiers.
Payment information limited to identifiers provided by the payment processor. Knock does not store full payment-card numbers. Payment cards and Partner transfers are processed by Stripe.
Internet and device information, including IP address, browser and device type, approximate location derived from IP address, cookies and session identifiers, and electronic logs used for security and operations.
Communications preferences, including transactional email and, if you consent, SMS visit reminders.

Knock collects Personal Information from you, from your use of the Platform, from Partners in connection with a Job, from service providers acting on Knock’s instructions, and from records created in the ordinary course of operating the Platform.

3. Purposes of processing

Knock processes Personal Information for the following business purposes:

to create and administer accounts, guest Bookings, and Partner applications;
to fulfill Bookings, confirm visits, process payments and refunds, and remit Partner compensation;
to send transactional notices concerning Bookings, payments, visits, and account security;
to send optional visit reminders by SMS solely where you have consented;
to conduct identity screening and review of insurance documentation for Partners;
to detect, prevent, and investigate fraud, abuse, and unauthorized access, and to maintain records reasonably required therefor;
to comply with legal obligations, including tax reporting and consumer-reporting requirements;
to enforce the Terms, Pricing Policy, and Partner Agreement, and to handle disputes; and
to maintain and improve the reliability of the Platform, including in aggregated or de-identified form where practicable.

Knock does not use Personal Information to compile unrelated marketing lists and does not sell Personal Information to data brokers.

4. Disclosures of Personal Information

Knock discloses Personal Information only as follows:

To Partners, Job contact and address information as reasonably necessary for a Partner who is confirmed for, or eligible to fulfill, that Booking.
To Customers, Partner identity consisting of name and screening-status indicators (not government-identification files) after a Partner is confirmed.
To service providers that process information on Knock’s behalf, including payment processing (Stripe), consumer reporting (Checkr), electronic-mail delivery, and hosting. Such providers are authorized to process Personal Information only as necessary to perform services for Knock and are subject to contractual confidentiality obligations.
To competent authorities or other parties if required by law or legal process, or if Knock reasonably believes disclosure is necessary to protect rights, safety, or the integrity of the Platform.
In connection with a merger, financing, reorganization, or sale of assets, subject to appropriate confidentiality arrangements.

Government identification files and tax identifiers are processed for screening, payouts, and tax reporting, and not for marketing. Knock does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act, as amended by the CPRA (the “CCPA”).

5. Cookies and similar technologies

Knock uses cookies and similar technologies that are reasonably necessary to authenticate Users, maintain sessions, preserve Booking context, and operate the Platform. Knock does not use third-party advertising cookies for cross-context behavioral advertising. You may control cookies through your browser; disabling cookies that are necessary to operate the Platform may prevent sign-in or Booking. Knock does not currently respond to Do Not Track signals.

6. Retention

Knock retains Personal Information for so long as an account or Booking remains active and thereafter for so long as reasonably necessary for operations, tax, dispute resolution, fraud prevention, and legal obligations, including:

Booking and account records, for the duration of the relationship and thereafter as required for tax and disputes;
payment and ledger records, as required by tax and financial-recordkeeping rules;
Partner identification and insurance files, while the Partner remains active and for a reasonable period thereafter for compliance; and
support and security records, for a period reasonably required for investigations and legal compliance.

If a signed-in Customer deletes an account through My bookings, Knock will anonymize Booking contact fields and delete the login record, provided that Knock may retain financial ledger records as required for tax and disputes. Guest Bookings remain accessible through the confirmation issued at Booking for the applicable retention period.

7. Security

Knock maintains reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, use, disclosure, alteration, and destruction, taking into account the nature of the information, the purposes of processing, and the costs of implementation. Access to government identification files, certificates of insurance, and Job photographs is restricted to personnel and service providers with a need to know.

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is completely secure, and Knock does not warrant that Personal Information will never be accessed, used, or disclosed in a manner inconsistent with this Policy. This Policy is not a warranty of security and does not constitute a certified information-security program. Liability arising from use of the Platform is governed by the Terms. You may report a suspected unauthorized access or disclosure through in-Platform support on the relevant Booking or account.

8. Your choices

You may update account information, request a copy of account data, or delete your account through My bookings. You may withdraw consent to optional SMS in the manner described at the time of consent, including by replying STOP. Transactional electronic mail concerning an active Booking is required to provide the service and cannot be fully disabled while that Booking remains open.

9. Notice to California residents

If you are a resident of California, the CCPA provides rights to know, access, correct, and delete Personal Information, and to opt out of “sale” or “sharing.” Knock does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising. Knock will not discriminate against you for exercising rights under the CCPA.

The categories of Personal Information collected, sources, business purposes, and disclosures are described in Sections 2 through 4. Knock does not use or disclose sensitive Personal Information (including government identification or tax identifiers) for purposes other than those reasonably necessary to operate the Platform, complete screening and payouts, and comply with law.

You may submit a request through My bookings, through in-Platform support on a Booking, or through the Contact form. Knock will verify the request using information already associated with the account or Booking. You may designate an authorized agent as permitted by law; Knock may require proof of authorization and identity.

10. Other United States state privacy laws

Residents of certain other states may have comparable rights of access, deletion, or opt-out of sale or targeted advertising. Because Knock does not sell Personal Information or engage in cross-context behavioral advertising, those opt-outs are not applicable to Knock’s current practices. Access and deletion requests may be submitted as provided in Section 8. Knock will respond as required by applicable law.

11. Children

The Platform is intended solely for Users eighteen (18) years of age or older. Knock does not knowingly collect Personal Information from children. If Knock learns that it has collected Personal Information from a child, Knock will delete it except to the extent retention is required by law.

12. Changes to this Policy

Knock may revise this Policy from time to time. The effective date set forth above will be updated accordingly. The revised Policy will be posted on this page. Your continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

13. Requests

Requests concerning this Policy or your Personal Information may be submitted through My bookings, through in-Platform support on a Booking, or through the Contact form.